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GENERAL TERMS AND CONDITIONS OF SALE

This web site is edited by the DLM SAS company located 1 bis rue du Poujeau 33600 Pessac in France, and registered at Bordeaux’s Chamber of Commerce under the RCS number 823025622 with a capital of 10 000€.

The present general terms and conditions of sale define the rights and duties of the parties involved in sales performed through the web site available at www.diverinternational.com. They provide the applicable rules for all steps of the purchasing and ordering process. These conditions apply to non-reseller individuals, aged at least 18 and legally able to contract.

The DLM SAS company (“the supplier”) has the right to adapt or modify the present general terms and conditions of sale at any time. In case of modifications, the general terms and conditions of sale that apply are the ones in place at the time when the order is submitted. The latest modification date is available at the top of this page.


ORDER

The SUPPLIER is committed to honor all orders received from www.diverinternational.com within the limit of available stocks. In the event where the product is out of stock, the supplier is committed to inform the customer about the availability delay, propose another similar product, or make a reimbursement.

All orders imply acceptance of prices and product descriptions available at sale time, as well as the present general terms and conditions of sale, without exceptions or reserves. The order is final and taken into account after the validation of the payment representing 100% of the product price. After submitting an order, the customer will receive a confirmation message via email, with a summary of the order content and the shipping address to be used. The customer is required to keep this message to prove the purchase transaction. The product prices are in euros, include all applicable taxes and exclude the shipping fees. The supplier has the right to modify them in case of tax increases, in particular the value added tax, or in case of an obvious error. The products will be invoiced on the basis of the provided price at the time of the transaction. In addition to the product price, the customer will be charged a shipping fee whose amount will appear on the order form prior to its validation. This fee will also include an insurance subscription for the loss, theft or degradation of the shipped items, up to a given amount.

  • The shipping fee to an address in Metropolitan France is 6 €, taxes included
  • The shipping fee to an address in Germany, Belgium, The Netherlands, Luxembourg, Ireland, Italy, The United Kingdom, Spain, Austria, Switzerland, Portugal is 10 €, taxes included
  • The shipping fee to an address in St Pierre and Miquelon is 26 €, taxes included
  • For all other countries and the French overseas departments and territories, please contact us.

The supplier has the right to cancel an order in case of abnormal or abusive requests, existing litigation with the customer or abnormal demand with regards to the requested quantities.


PAYMENT

The customer may use the following forms of payment for his order:

  • Credit cards. The supplier accepts French credit cards with the CB logo and international VISA or MASTERCARD credit cards. Specify your credit card number, expiration date and the name of the card holder. You must also specify the 3 digit security number that you will find at the back of your card.
  • Personal checks in case of payment with multiple installments. The ownership transfer will become effective when the last check is processed. Be aware that the risks related to loss and damages are transferred to the customer as soon as the ordered products are used.


SHIPPING

After the order confirmation and payment validation, the supplier is committed to provide the shipper with all references ordered by the purchaser within the limit of available stocks. In case of unavailability, the supplier will provide the provisional delay. The shipper is contractually bound to the supplier to deliver the order at the address provided by the purchaser.

For shipments outside Metropolitan France, the customer is committed to pay all import and custom taxes, added value taxes and any other taxes required by the governing Laws of the country where the order is delivered. The supplier cannot be liable or legally engaged if the customer does not pay all required taxes that may apply to the product.

All orders made to the supplier are reserved for the customer personal usage. The product recipient is forbidden to resell the products, partially or totally.

Possible delays do not grant the customer the right to request damages or compensations. Shipping will be using the Colissimo services of the French postal office. It will be made to the address specified by the customer. Instructions will be provided by the shipper in case of absence at the time of delivery.

The customer will pay special attention to the proper operation of the delivered item, and read the instruction manual that is provided.

The purchaser has the right to return the product under the conditions specified in this document. The following cases of force majeure allow the supplier to cancel his obligation to deliver the product: war, riots, fires, strikes, accidents, and inability to be supplied. The supplier has the right to change the shipper in case of force majeure.
Goods always travel at the risks of the recipient. Always make sure to verify your parcel upon delivery and record any objections on the delivery form if the parcel is damaged or opened (even partially). Be aware that you usually have a maximum delay to make any requests to the shipper in case of damages.

An order may be subject to multiple shipments due to availability reasons. In such a case, the customer will be charged only one shipping fee. If the customer requests two shipping addresses or dates, 2 orders are required, with separate shipping fees applicable to both.


SECURITY

No customer bank data will be processed by diverinternational.com. The customer credit card data are encrypted using the SSL (secure socket layer) protocol and are not transferred without encryption on the Internet. Payment is made directly to the bank. The supplier does not have any access to this data and does not keep them on his servers.


WITHDRAWAL RIGHT 

In case of withdrawal, reimbursement can be requested within a delay of 14 days starting from the parcel delivery. The return shipment is at the expense of the customer. Any parcel whose shipping fee is not fully paid will be rejected. The products must be returned in their original packaging and with all tags. Items that are incomplete, damaged, unsealed, worn, or dirty will be rejected. In case of partial return, only the items that are returned will be reimbursed.


EXCHANGES

Within 15 days of the product delivery at the specified address, the supplier agrees to exchange any brand new item (never used) with another one. This excludes personalized products made on special requests. All shipping fees to send the exchanged product and receive the new one remain at the customer expense.

Items that are incomplete, damaged, worn, or dirty will be rejected. Any parcel whose shipping fee is not fully paid will also be rejected. Any price difference between the initial order and its replacement will be subject to an additional invoice or reimbursement. Reimbursement will be processed within 20 days after the delivery of the returned parcel at the supplier’s address.


WARRANTIES AND RETURNS

> Warranty: The supplier products hold the legal warranty against manufacturing defects, provided that they are used and maintained as specified. The customer must keep the original invoice as a proof of purchase to benefit from the warranty.

> Returns: all product returns must be preceded by an email message to be sent to contact@diverinternational.com or a postal message addressed to Diver International 1 bis rue du Poujeau 33600 Pessac France.  The customer service will tell the client how to proceed. Shipping fees are to be paid by the sender. If a manufacturing defect is diagnosed, they will be refunded. Before the supplier diagnostic, any parcel whose shipping fee is not fully paid will be rejected. Returned parcels must include a letter with the customer contact information, a description of the issue or malfunction and a copy of the original invoice. The supplier will propose either a repair or replacement of the defective product.


CUSTOMER SERVICE

The supplier is committed to help the customer solve any problem during or after the warranty period. Telephone support is available from Monday to Friday, 9h30 to 12h30 and 14h00 to 18h30 Central European Time (CET), with the exception of public Holidays.


LIABILITIES

The supplier cannot be held responsible for damages resulting from incorrect product use or in case of a lack of maintenance care or failure to respect the instructions of use.


NOMINATIVE DATA AND PROTECTION OF PERSONAL INFORMATION

The supplier is committed to protect the private data of individuals who use his web site and the confidentiality of the information being provided by them. The data being collected and treated by the supplier are required for recording and processing the customer order, managing the customer relationship and marketing aspects, as well as maintaining the quality of the relationship. This data are also kept for security reasons, in order to respect legal and regulatory obligations, as well as to enhance and personalize services offered by the supplier through information being sent. In accordance with the Laws on computerized data and freedom, the customer has the right to access and rectify his personal data, and prevent their processing. This right can be enforced via email or regular mail to be sent to Diver International while providing your last name, first name, and email address.

 

The pictures, texts, catchphrases, drawings, images, animated sequences with or without sound as well as any art work used by the web site are the exclusive property of the supplier or third parties which granted the right to use them. Reproduction on paper or computer is authorized if strictly reserved for private use, excluding use for commercial, advertisement or public information purposes, and assuming that it conforms to article L122-5 of the French Intellectual Property Code. Any other reproduction, representation, usage or modification, in any way or any form related to any part of the web site or the web site itself or its content is strictly forbidden without prior authorization from the supplier and will constitute a counterfeiting criminal offense. Adding a hypertext link pointing to diverinternational.com by using techniques known as framing or deep linking is strictly forbidden.


PICTURES

The pictures used on diverinternational.com are provided for illustration purposes. Customers are invited to read the description of each product to get its precise characteristics; should you have any doubts or wish to get additional information, feel free to contact us.


APPLICABLE LAWS

In case of litigation, an amicable settlement will be sought before taking legal action. In case an agreement cannot be reached, the competent court of jurisdiction will be Bordeaux’s court of jurisdiction. All relationships initiated by the connection to or use of the web site are ruled by the French Laws.

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